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Bridgeline Management

You know the work. We build the system.

Bridgeline Management builds software for the back office of healthcare: the records, the call volume, the eligibility paperwork.

See what we buildGet in touch
Where it starts

Each system starts with someone who has done the job.

They know which report is wrong, which step gets skipped and what the auditor will ask for. We build from that, not from a requirements document.

What we build

Some of what we build

Each one started with someone who knew the job and knew what was broken.

Try one

Staff to the average and you're wrong all day.

A made-up call center, with the math a real one uses. The bars are the people each 15 minutes needs, and the line is who's scheduled. Add calls, stretch the handle time, then staff it to the forecast.

A sketch on made-up numbers, with real Erlang math. The real system is shown in a scheduled demo.

People needed, coveredPeople needed, shortOn the schedule
of calls answered in 30 seconds. The target is 80%.
intervals short, of 96
most people needed at once
staff-hours in the day

See all three

How we work

A working version first, then your corrections

Five stages, one crossing, in the same order we build software.

  1. An empty river at dusk with a straight line of lit survey buoys marking where a crossing will go
    Stage 1 of 5 · Survey

    Tell us how the work runs

    In your own words, with your own spreadsheets. You don't need to learn our vocabulary.

  2. A plain temporary trestle with a string of work lamps crossing the whole river
    Stage 2 of 5 · A crossing you can already use

    See a working version

    The first thing back is software you can click, not a slide deck. It runs on made-up data, so nothing private leaves your building.

  3. A bridge tower in formwork beside a tower crane, with the new deck stopping in mid-air above the temporary trestle
    Stage 3 of 5 · The real one goes up

    Mark it up

    Tell us what's wrong. The next version carries your changes, and the one you already saw stays put, so nothing moves under you.

  4. A line of loaded dump trucks parked nose to tail along the finished deck at night under floodlights
    Stage 4 of 5 · Load test

    We try to break it

    Every rule you gave us gets a test, including the things it should refuse. A test that can't fail doesn't count.

  5. The finished cable-stayed bridge at dusk with every lamp lit and reflected in the river
    Stage 5 of 5 · Open

    Put it to work

    You decide when it's ready. Until then, nothing real depends on it.

    How we work
Who we are

Built by people who ran the systems

Everyone behind Bridgeline brings decades in healthcare. We've sat on the operating side of these problems, answering to auditors, payers and regulators, and we build for the people who still do.

About us
Contact

Tell us about the work you're responsible for.

One email starts the conversation. We read every one.

Email Bridgeline[email protected]